Terms of service

Terms of Service for Dirty Blonde Hair Salon

Welcome to Dirty Blonde!

I'm thrilled to have you as a visitor and/or client. Dirty Blonde is dedicated to providing you with an exceptional experience, and the highest quality salon services. By booking an appointment with me, you agree to the following terms and conditions:

1. Allergy Test for First-Time Colouring Clients:

I offer a complimentary allergy test for all first-time colouring clients. This test is designed to ensure your safety and peace of mind.
The allergy test should be conducted at least 48 hours before your scheduled colouring appointment.
If you choose to decline this allergy test, you do so at your own risk. Dirty Blonde will not be held liable for any allergic reactions or related issues that may arise from hair colouring services.
Please understand that if you have previous colour or chemical treatments in your hair, the results you desire may not be attainable.

2. Refund Policy:

At Dirty Blonde, I do not offer refunds for change of mind. However, we are committed to your satisfaction.
Because every appointment is a personal service booked for a specific date and time, it is exempt from the 14-day "cooling-off" right of withdrawal under Article 16(l) of EU Directive 2011/83/EU (transposed into Spanish law as Article 103(l) of Real Decreto Legislativo 1/2007). Booking deposits and consultation fees are therefore non-refundable.
If you are not happy with the initial result, please let us know. I will work diligently with you to adapt the style to your liking.
My goal is to ensure that you leave feeling confident and pleased with your look.

3. Cancellation Policy:

I understand that plans can change. If you need to cancel your appointment, please do so at least 24 hours in advance.
Booking deposits are not refundable, but they are transferable, as long as you give us at least 24hrs notice.
Cancellations made within 24 hours of the appointment time will result in the loss of your booking deposit.
If you are over 15 mins late for an appointment we may have to reschedule and your appointment will be considered a no-show. I will always try to carry out a service if it is viable.
If you’re ill, we will exercise discretion. I would rather reschedule than risk spreading germs, and you not enjoying your appointment. This article of the cancellation policy will be decided at the Dirty Blonde's discretion and my decision is final.
This policy helps me manage my schedule and accommodate other clients.

4. Appointment Booking And Deposit:

Appointments can be booked online through my website.
A deposit is required to secure your booking. This deposit will be deducted from your final bill on the day of your appointment.
Your booking deposit is non-refundable but it is possible to transfer it within 1 working day's notice.

5. Health and Safety:

Your health and safety are our top priorities. I adhere to the highest standards of cleanliness and hygiene in my workspace.
I ask that you respect our salon's health and safety guidelines during your visit.

6. Right to Modify Services:

Dirty Blonde reserves the right to modify, discontinue, or adjust services and prices without prior notice to ensure the highest quality of service and client care.

7. Privacy:

I respect your privacy. Personal information collected during the booking process will be used solely for the purpose of providing our services.

8. Right To Refuse Admission:

Under Article 5 of the Law 2/2011 2nd of March, Dirty Blonde withholds the Right of Admission. Under this law, we have a right and duty to protect the dignity and safety of anyone within the establishment, and will exercise our right to deny service and/or entry to the establishment to anyone who poses a threat to our values through behaviour inside or outside of the salon, or online.

By booking an appointment at Dirty Blonde, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. I look forward to providing you with an exceptional experience.